Need help?

Reach us on whichever channel you prefer. We usually reply within 1–2 business days.

Email

For questions, or problems with a download or a payment.

Send us a direct message or show us your printed puzzles.

Payments are processed by Link (Stripe). You can check your orders and receipts at link.com, or write to us and we'll help.

What is a credit?

Each puzzle download as STL or 3MF costs 1 credit. Designing, previewing and saving puzzles is free.

Are plans a subscription?

No. Plans are a one-time payment: they stay active on your account with no monthly fees.

Do credits expire?

Daily credits top up every day to your plan's maximum (they don't accumulate beyond that maximum). Credits from packs never expire.

Is VAT included?

Yes, all prices include VAT. Payment is processed by Link (Stripe), which emails you the receipt and invoice.

Can I sell the puzzles I print?

Only with the Commercial plan. With Free, Basic and Premium, puzzles are for personal use. STL/3MF files may not be shared or resold on any plan.

What if I have a problem with a purchase?

Write to [email protected] from your account's email address and we'll look into it.