PuzzleStudio3D

Terms

Last updated: October 23, 2026

1. Who we are and acceptance

These terms govern the use of PuzzleStudio3D and the purchase of its plans and credit packs. The service is provided by:

By creating an account or making a purchase you accept these terms. You must be of legal age, or have the consent of your parents or guardians.

2. The service

PuzzleStudio3D lets you design 3D puzzles in your browser and download them as STL or 3MF files. Designing, previewing and saving puzzles is free; each download costs credits. You sign in with a link sent to your email or with your Google account, and you are responsible for keeping access to that email secure.

3. Plans, credits and prices

  • Plans (Basic, Premium, Commercial) are a one-time payment, not a subscription. They unlock features and give you daily credits, which top up every day (Europe/Madrid time) to your plan's maximum without accumulating beyond it. The plan stays active on your account for as long as the service is operating.
  • Credit packs are added to your balance and do not expire.
  • Each download costs 1 credit. Credits are not money: they cannot be exchanged for cash or transferred to other accounts.
  • Prices are shown in euros with VAT included on the pricing page. We may change them, but never for purchases already made.
  • If we ever had to shut the service down, we would give at least 30 days' notice so you can use your credits and download your designs.

4. Payment

Payments are processed by Link (a Stripe service), which acts as the seller of record of the transaction: it charges you, applies the corresponding taxes and sends you the receipt and invoice by email, under its own terms (link.com). We never receive your card details. The plan or credits are activated on your account as soon as the payment is confirmed.

5. Right of withdrawal and refunds

Plans and credits are digital content that is not supplied on a tangible medium and is delivered immediately. When you purchase, you give your express consent to immediate performance and acknowledge that you thereby lose the right of withdrawal (article 103(m) of the Spanish consumer protection law, TRLGDCU).

Even so, if you have a problem with a purchase (for example, a technical fault that stops you using what you bought), write to us at [email protected] and we will look into it. Link may also handle refund requests. If a purchase is refunded, the corresponding credits or plan are removed from your account.

6. Licence to use the models

  • Free, Basic and Premium: personal, non-commercial use. You may print the models for yourself or to give away.
  • Commercial: you may also sell the physical puzzles you print.
  • On no plan may you share, publish, sell or distribute the digital files (STL/3MF), or offer them as templates or models for others to print.
  • The software and the generation algorithms remain our property.

7. Your content

You keep all rights to the images you upload. You confirm that you have the right to use them and that they do not infringe the rights of third parties (including the image rights of the people who appear in them). You grant us a limited licence to process them solely to provide the service.

Community: saved puzzles are shown publicly in the community by default (title and thumbnail). You can make them private from your library at any time. By keeping a puzzle public you allow us to show it on the website and on the service's social media. We may remove content that breaches these terms.

8. Prohibited use

You may not use the service for unlawful purposes, upload illegal or offensive content, bypass the credit system, make automated or abusive use of the service, or attempt to reverse-engineer it. We may suspend accounts that breach these terms.

9. Liability

The service is provided "as is". The result of a print depends on your printer, material and settings, which are beyond our control. Printed puzzles may contain small parts and are not suitable for children under 3. To the extent permitted by law, we are not liable for indirect damages arising from the use of the service.

10. Changes

We may update these terms. We will publish the changes on this page and, if they are significant, we will let you know. Changes never affect purchases already made.

11. Applicable law and contact

These terms are governed by Spanish law. If you are a consumer, you may bring any claim before the courts of your place of residence. For any question, write to us at [email protected].